At Pind Daan Kashi, we respect the privacy of our customers and their families. We understand that booking religious services such as Online Pind Daan and Online Asthi Visarjan may involve sharing personal information, photographs and videos. We handle this information carefully and use it only for the purposes explained below.
1. Information We Collect
When you contact us or book a puja through our website, phone or WhatsApp, we may collect the following information:
- Your name and contact number.
- Email address, if provided.
- Details about the puja or religious service you wish to book.
- Names or details of family members required for the requested rituals.
- Photographs, videos or other information you voluntarily share for Online Pind Daan or Online Asthi Visarjan.
- Payment and booking details required to confirm your service.
Please share only the information necessary for your booking.
2. How We Use Your Information
We use your information to:
- Confirm and manage your puja booking.
- Contact you about the date, timing and arrangements for the service.
- Perform the requested religious rituals according to the information provided.
- Send puja photographs or videos to you through WhatsApp, where applicable.
- Respond to your questions and provide customer support.
- Maintain necessary booking and payment records.
We do not use your personal photographs or videos for advertising or public promotion without your permission.
3. Privacy of Photos and Videos
For Online Pind Daan and Online Asthi Visarjan, customers may send photographs or videos through WhatsApp so that the requested service can be arranged and ritual updates can be shared.
We respect the privacy of these photographs and videos. After the relevant photographs or videos have been sent to you through WhatsApp and the service-related purpose has been completed, we will delete our copies of those files from our accessible devices and storage, subject to any necessary legal or record-keeping requirements.
Copies already delivered to you may remain on your phone or WhatsApp account. WhatsApp may also process or retain information according to its own policies. We cannot guarantee deletion of copies held by WhatsApp or other third parties.
We will not intentionally retain your ritual photographs or videos for unrelated purposes.
4. Sharing of Personal Information
We do not sell or rent your personal information to other people or businesses.
We may share limited information with service providers when necessary to process a booking, communicate through WhatsApp or complete a payment. We may also disclose information when required by applicable law or a lawful government request.
We take reasonable steps to protect your information from unauthorised access or disclosure.
5. Payments and Booking Information
If you make a payment for a puja or other service, relevant payment details may be processed by the payment provider or bank involved in the transaction.
We may retain basic booking and transaction records for customer support, accounting and legal requirements. We do not intend to retain unnecessary payment information.
6. Cookies and Website Information
Our website may use cookies or similar technologies to support website functionality, understand website usage or improve the visitor experience. Some features or third-party services may collect technical information, such as browser or device details.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Third-Party Services
We may use third-party services such as WhatsApp, email providers, website hosting services and payment providers to communicate with customers and manage bookings. These services handle information according to their own privacy policies and practices.
We encourage customers to review the privacy policies of those services where appropriate.
8. Your Privacy Choices
You may contact us to ask about the personal information you have shared with us, request correction of inaccurate details or ask us to delete information that we no longer need to retain.
Some booking, accounting or transaction records may need to be retained where required by law or for legitimate record-keeping purposes.
9. Children’s Information
Our website and booking services are intended to be managed by adults. Please do not send a child’s personal information or photographs unless you are the child’s parent or legal guardian, or otherwise authorised to share them.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our services or practices change. The latest version will be published on this page.
11. Frequently Asked Questions (FAQs)
1. Does Pind Daan Kashi keep my photos and videos after online puja?
We will delete our accessible copies of the ritual photographs and videos after they have been sent to you and the service-related purpose has been completed, subject to necessary legal or record-keeping requirements.
2. Why do I need to share photos or details for Online Pind Daan?
We may request relevant photographs and family details to arrange your booking and perform the requested rituals. Please share only the information needed for your service.
3. Will my photos or videos be posted on social media?
We do not use your personal ritual photographs or videos for advertising or public promotion without your permission.
4. Is my phone number shared with other people?
We do not sell or rent your phone number. We may share limited information with service providers when necessary to manage your booking or provide the requested service.
5. How can I request the deletion of my personal information?
You can contact us by phone, WhatsApp or email to request deletion of information that we no longer need to retain. Certain booking or payment records may need to be kept for legal or legitimate record-keeping purposes.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Pind Daan Kashi.
Business Name: Pind Daan Kashi
Address: B2/1, 1st Floor, Manikarnika Ghat, Varanasi, Uttar Pradesh – 221001, India
Phone / WhatsApp: 8707749720
Email: pinddaankashibook@gmail.com
We will make reasonable efforts to respond to privacy-related questions and requests.